The process for resolving matters which have not been addressed to your satisfaction within agreed timescales or expectations is set out below:
Stage 1 – Making your complaint Please set out the details of your complaint in writing (either by letter or email or report on our Arthur platform) by contacting (Mr. Vimal Seeboruth – Sr. Property Manager or Mr. Moiz Shaikh – Property Manager) at: Email: firstname.lastname@example.org / email@example.com Address: 56 Eastwood Road, London, E18 1BU. Include as much detail as possible, including dates, names of any members of staff you have dealt with, and where you are able to enclosing/attaching any supporting evidence.
Stage 2 – Our acknowledgement Your compliant will be acknowledged and you will receive a response within 3 working days of us receiving your complaint.
Stage 3 – Our investigation Your complaint will be investigated and Mr. Vimal Seeboruth – Sr. Property Manager will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate Timescale: Within 10 working days of receiving your complaint.
Stage 4 – Final Viewpoint If you remain dissatisfied, you should contact us again and we will conduct a separate review to be undertaken by Mr. Azid Gungah – Director at firstname.lastname@example.org. This will outline our final viewpoint on the matter. Timescale: Within 10 working days of receiving your request for a further review Stage 5 – Redress If our final viewpoint letter does not resolve matters (or more than 8 weeks has elapsed since the complaint was first made), you can request an independent review from The Citizen Advice Bureau or an ombudsman of your choice.
Regards Quiddity Group Ltd.
This is a general FAQ